This Cookie Policy explains how Relivo, Inc. (“Tailor,” “we,” “us,” or “our”) uses cookies and similar technologies on the Tailor platform, websites, and related services (the “Service”). It supplements our Privacy Policy.
1. What are cookies?
Cookies are small text files a website stores in your browser. They let a site recognize you across page loads, remember your preferences, and keep you signed in. “Similar technologies” include localStorage, sessionStorage, and lightweight browser APIs that achieve the same effect. Everything in this policy applies equally to those technologies, even though they aren’t literally cookies.
2. How we categorize what we store
We group the things we store on your device into three buckets:
- Essential. Required for Tailor to function. These cannot be disabled without breaking core behavior like sign-in.
- Preferences. Remember UI choices you made (theme, sidebar state, dismissed nudges). Disabling these is safe but will reset your setup on every visit.
- Analytics. Help us understand how firms use the platform so we know what to invest in and where performance is weak. Aggregated and de-identified.
We do not use advertising cookies. We do not sell, share, or otherwise disclose anything we store on your device for cross-context behavioral advertising.
3. Essential cookies and storage
These keep Tailor usable. Without them you can’t sign in, save work, or take payment actions safely.
- Authentication session. A short-lived access token and refresh token set by our auth provider. Lets you move between pages and dashboards without re-signing-in, and protects against session fixation.
- Organization context. Remembers which organization you’re acting as when you belong to more than one firm or team.
- CSRF and security tokens. Protect form submissions and API calls from cross-site request forgery.
- Payment flow state. When you buy credits or change a subscription, our payment processor (Stripe) sets cookies on the checkout flow to support 3-D Secure, fraud checks, and returns to Tailor after confirmation.
- Dialog and flow state. SessionStorage entries that remember, for example, a pending checkout intent through email confirmation, or that you dismissed a “low credits” notice for the current tab.
4. Preferences
We use localStorage and lightweight cookies to remember small interface choices so Tailor feels like your workspace on every visit:
- Light/dark theme.
- Sidebar collapsed vs. expanded, and admin-panel layout state.
- Recently-opened projects or rooms, and default camera/lighting presets you last used in the Visualizer.
- Consent decisions (so we don’t ask you again next page load).
Clearing these is safe. The app will recreate them as you use it.
5. Analytics
We use a privacy-respecting web analytics configuration to measure aggregate usage: pages viewed, features touched, conversion funnels, error rates, and performance (e.g. slow renders). These signals inform what we build and what we fix.
- We request that IP addresses be anonymized where the analytics tooling supports it.
- We do not enable demographic or advertising ID features in the analytics configuration.
- Aggregate results are retained long-term; raw event-level data is retained only as long as needed to diagnose issues.
If you prefer not to be measured, see Managing your preferences below.
6. Third-party cookies you may encounter
A handful of third parties we rely on set cookies on pages where their functionality runs:
- Payment processing (checkout and PaymentElement pages). Set by Stripe for fraud protection, 3-D Secure, and to associate a device with a Stripe customer. Governed by Stripe’s own policies.
- Single sign-on (if you sign in with Google). Set by your identity provider during the OAuth handshake. Tailor never receives your identity provider password.
- Optional integrations. If you connect a third-party service (for example, to import inspiration), that service may set cookies in the pop-up it controls. You can disconnect integrations at any time from your account settings.
7. Managing your preferences
You’re always in control of what your browser stores. Options, from most to least impactful:
- Browser settings. Block or clear cookies site-by-site or globally. All major browsers (Chrome, Safari, Firefox, Edge, Arc) expose this in their privacy settings.
- Private / incognito windows. Everything we store is discarded at the end of the window.
- Do Not Track and Global Privacy Control. Where a signal is sent, we honor it for analytics and preference-tracking cookies.
- Account settings. Sign out to invalidate the session cookie and end the current session.
Blocking essential cookies will prevent you from signing in and from completing purchases. Blocking preferences or analytics is safe: the app works, features just default on every visit.
8. Changes to this policy
We may update this policy as we add or remove integrations. When we make material changes we’ll update the dates at the top of this page, and note the change in our release notes or in-product messaging.
9. Contact
Questions about cookies or tracking? Email privacy@tailor.design. For a deeper look at how we handle personal information, see our Privacy Policy.
Tailor is a product of Relivo, Inc. © 2026 Relivo, Inc. All rights reserved.