Question 1

How quickly can I get up and running?

Accepted Answer

Most studios are productive within an hour. Sign up, create a project, import a few products by URL or the Clipper extension, and you can render or pitch the same day. Nothing to install. Tailor runs in your browser.

Question 2

How do I import my first products?

Accepted Answer

Paste any retailer URL or use the Tailor Clipper browser extension. Vision AI extracts photos, dimensions, materials, and pricing, removes the background, and adds the product to your firm library automatically.

Question 3

How do I render my first room?

Accepted Answer

Create a project, then add a few products or a reference image to give the AI something to work with. Open the Visualize tab on that project, pick a style, and click Render. If you have a floor plan loaded, you can also kick off a render directly from inside the floor plan design tool. Most photoreal renders land in under a minute, and you can re-roll or swap styles on the same room without re-selecting products.

Question 4

Coming from Studio Designer, Houzz Pro, or Asana?

Accepted Answer

We support bulk imports of product libraries and historical projects on the Studio and Agency plans. See the Switch to Tailor guide for the playbook, or reach out and we'll move you ourselves.

Question 5

What can Tailor's AI actually do?

Accepted Answer

Two things at once. First, focused tools. Photoreal room rendering in any style, Vision AI product sourcing from any retailer URL, instant background removal, automatic presentation generation, and proposal/agreement drafting. Second, an agentic AI Chat that runs your studio's busywork in plain English: 'create a client for the Sutton project,' 'draft a proposal for the kitchen reno,' or 'find me three brass sconces under $400'. The agents create clients, find products, draft documents, send vendor emails, and update projects on your behalf. Every capability is tuned for interior workflows, not generic chat.

Question 6

Which design styles can Tailor render?

Accepted Answer

Modern, Scandinavian, Industrial, Mid-Century, Coastal, Minimalist, Traditional, Japandi. Toggle styles on the same room without re-selecting products. Agency plans support custom firm-trained style profiles so renders always look like your studio.

Question 7

Does Tailor handle floor plans, presentations, and pool design?

Accepted Answer

Yes. Upload a floor plan PDF and Tailor reads dimensions and helps you place furniture. Presentations are generated from selected products and organized by room. Pool design has its own dedicated workspace for hardscape, materials, and construction.

Question 8

Can I create proposals, agreements, and invoices?

Accepted Answer

All built in. Send proposals, collect e-signatures on agreements, issue purchase orders, and bill clients via Stripe Connect. Everything stays linked to the project, with no copy-paste between tools.

Question 9

How do I source and organize products across projects?

Accepted Answer

Every product you clip lands in your firm library, tagged by retailer, style, and project. Search across every project you've ever run, share libraries with teammates, and reuse pieces without re-importing.

Question 10

How does procurement work?

Accepted Answer

Turn selected items into purchase orders with one click. Vendors get a dedicated acknowledgement portal, accept payments through Stripe Connect, and project teams see live status (acknowledged, shipped, delivered) instead of chasing email threads.

Question 11

How do clients approve selections and pay invoices?

Accepted Answer

Through your white-labeled client portal. Clients view mood boards, approve line items, leave feedback, and pay invoices in one branded link. No PDFs to email back and forth, no separate apps to onboard them into.

Question 12

How does the team stay on the same page?

Accepted Answer

Built-in project chat with per-channel AI assistants, tasks tied to rooms and products, and an activity feed showing who did what when. Most studios drop Slack and Notion for project work within a few weeks.

Question 13

How does pricing work, and is there a trial?

Accepted Answer

Three plans, billed monthly or annually (annual saves 15%):

- Solo: $25/mo, single seat
- Studio: $50/user/mo, shared libraries and team roles
- Agency: $65/user/mo, per-project permissions and white-label

Every plan starts with a full-access trial. No credit card required.

Question 14

What are AI Credits and how do they work?

Accepted Answer

Credits power AI actions across the platform. Each plan ships with a monthly allowance:

- Solo: 250 credits/mo
- Studio: 500 credits/user/mo
- Agency: 1,000 credits/user/mo

Typical action costs:

- Room render: 10 credits
- Presentation: 5 credits
- Image upscale: 2 credits
- Background removal / product import / AI search: 1 credit each
- Video generation: 100 credits

Credits reset at the start of each billing cycle and don't roll over.

Question 15

What happens if I run out of credits?

Accepted Answer

AI actions (renders, presentations, product imports, etc.) pause until your next billing cycle. Or you can buy a one-time top-up of credits at any time from settings. Everything non-AI keeps running: projects, procurement, invoicing, the client portal, and your existing libraries are unaffected.

Question 16

Can I cancel or change plans anytime?

Accepted Answer

Yes. Upgrade, downgrade, or cancel from settings at any time. You keep full access through the end of the current billing period, and your data (projects, libraries, renders, documents) stays exportable indefinitely.

Question 17

How do I invite my team and assign roles?

Accepted Answer

Invite by email from settings. Roles include Principal (full access), Designer (project work), and Admin (billing and members). Per-project permissions and shared asset libraries are available on Studio and Agency plans.

Question 18

Is the client portal white-labeled?

Accepted Answer

Yes. The portal uses your firm's name, colors, and logo. The client never sees Tailor's brand. Agency plans can host the portal on your own subdomain.

Question 19

Who owns my data and AI-generated renders?

Accepted Answer

You do. 100%. Relivo, Inc. doesn't claim ownership over your projects, product libraries, or generated images, and we never use private firm data to train global models. Export everything any time.

Question 20

Is Tailor SOC2 compliant?

Accepted Answer

Yes. SOC2 Type II certified. Per-firm data isolation via Postgres Row-Level Security, encryption at rest and in transit, and audited access logs.

How Tailor works.

Getting started

Platform capabilities

Day-to-day workflow

Subscription & AI Credits

Teams, clients & security