The foundation of our partnership.

Welcome to Tailor, a product of Relivo, Inc. These Terms of Service (“Terms”) are a binding agreement between you and Relivo, Inc. (“Tailor,” “we,” “us,” or “our”) governing your access to and use of the Tailor platform, websites, APIs, and related services (collectively, the “Service”). By creating an account, clicking “I agree,” or using the Service, you agree to these Terms. If you are entering into these Terms on behalf of a company or other organization, you represent that you have authority to bind that entity, and “you” refers to that entity.

1. The Service

Tailor is a project management and visualization platform for interior designers, architects, design firms, and pool builders. The Service provides tools to:

• Create projects, rooms, floor plans, and client records
• Build product libraries by importing publicly available product data from vendor and retailer websites
• Generate AI-powered room visualizations, renders, and short videos from your products, floor plans, and design parameters
• Create and share presentations, mood boards, and spec books with clients
• Collect client selections and approvals through shared links
• Manage procurement, purchase orders, invoices, and agreements
• Collaborate with teammates across organizations, with per-seat access controls
• Optionally deliver a whitelabel client experience on a custom domain

We continuously evolve the Service. Features may be added, changed, or removed. If we make material reductions to functionality you rely on, we will provide reasonable notice where practical.

2. Accounts and Eligibility

2.1 Eligibility

You must be at least 18 years old and able to form a binding contract to use the Service. The Service is built for professional use; it is not intended for consumers, students, or children.

2.2 Registration

You agree to provide accurate, current, and complete information during registration and to keep it up to date. You are responsible for safeguarding your credentials, for all activity under your account, and for any consequences of failing to do so. Notify us immediately at security@tailor.design if you suspect unauthorized access.

2.3 Organizations and seats

Tailor supports team organizations with per-seat pricing. The organization owner is responsible for paying fees, managing members, and ensuring each member agrees to these Terms. Removing a member ends that member’s access but does not delete content they created on behalf of the organization.

3. Subscription & Payment Agreement

This Section 3 is the Subscription & Payment Agreement between you and Tailor. It applies whenever you (or someone acting on behalf of your organization) starts a subscription, adds seats, purchases credit packs, or otherwise authorizes a charge through the Service. By clicking the “I agree” checkbox at signup, checkout, or seat change. Or by continuing to use a paid feature. You agree to this Section 3.

3.1 Acceptance and authority to bind

You agree to this Section 3 each time you authorize a new charge or seat change through Tailor’s checkout flow. If you are accepting on behalf of an organization, firm, or company, you represent that you have authority to bind that entity, and the resulting subscription, fees, and obligations are the entity’s responsibility. We record your acceptance, including the version of these Terms, the date and time, your IP address and user agent, and the exact consent text shown to you, and we may rely on that record as evidence of your agreement.

3.2 Subscriptions and auto-renewal

Subscriptions are offered on monthly or annual billing intervals and are billed in advance. All subscriptions automatically renew at the end of each billing period at the then-current rate for your plan and seat count, until you cancel. You can cancel at any time from your account settings (Plans & Billing) or through the Stripe-hosted billing portal we provide. Cancellation takes effect at the end of the current billing period; your account remains active until then, and you are not charged again. We may change subscription pricing for future billing periods on at least 30 days’ notice.

3.3 Seats and quantity changes

Plans that price per seat are billed based on the number of seats assigned to your organization. Adding seats is a net-new purchase: prorated charges are billed immediately to your payment method on file, and your acceptance of this Section 3 is captured at the time of the seat-change checkout. Removing seats reduces your renewal cost starting the next period; we do not refund prorated amounts for seats removed mid-period.

3.4 AI credits

Many AI-powered features (for example, room renders, video generation, and AI agents) consume credits.

• Per-period grant. Each plan includes a stated allotment of AI credits per billing period. Credits are made available at the start of each period.
• Expiry. Unused credits do not roll over unless your plan explicitly states otherwise. Credits expire on plan change, downgrade, or cancellation, and at the end of any rollover window.
• Overage. If your plan supports it, additional usage beyond included credits is billed as metered overage at the rate shown on your plan or in checkout. You may also purchase additional credit packs; credit-pack purchases are charged immediately and the credits are added on payment.
• Nature of credits. Credits are a usage allotment under these Terms, not a stored monetary value, currency, security, or property. They are non-transferable, non-redeemable for cash, and have no monetary value outside the Service.
• Non-refundable. Credits. Both included and purchased. Are non-refundable once granted, including any unused credits.

3.5 No refunds

Tailor does not provide refunds for subscription fees, prorated seat charges, credit packs, or consumed AI credits, except where required by applicable law or offered in writing by an authorized Tailor representative. This includes, without limitation, situations where you decide not to use the Service, change plans, downgrade, or cancel mid-period. If you believe you have been billed in error, contact billing@tailor.design within 30 days and we will investigate; corrections at our discretion are not a waiver of this no-refund policy.

3.6 Failed payments and past-due accounts

If a charge fails, we may retry the payment, downgrade or restrict access to paid features, suspend AI credit grants, or terminate the subscription after reasonable notice. You remain liable for all unpaid fees plus any reasonable collection costs (including attorneys’ fees) we incur to recover them.

3.7 Taxes

All fees are stated exclusive of taxes. You are responsible for all applicable sales, use, VAT, GST, or similar taxes on your subscription, seat additions, and credit purchases. Where Tailor is required to collect tax, it will be calculated and shown at checkout.

3.8 Disputes, support-first, and chargeback waiver

If you have a billing concern, please contact billing@tailor.design first so we can resolve it directly. We usually can. You agree to attempt to resolve any billing dispute with us in good faith for at least 30 days before initiating a chargeback or payment-card dispute with your bank, card issuer, or payment provider.

You acknowledge that the Service includes detailed logs of your access and usage, including login events, AI credit consumption with timestamped action records, and other activity. You authorize Tailor to provide those records. Together with your acceptance log under Section 3.1 and Stripe payment records. To your card issuer, payment provider, dispute-resolution venue, or any other party reasonably required to evidence the legitimacy of a charge. To the maximum extent permitted by law, you waive any chargeback or dispute claim where Tailor’s records show that the account in question accessed the Service or consumed AI credits during the disputed period, and we may treat any such chargeback as a breach of these Terms and recover associated fees from you.

3.9 Beta or trial pricing

Promotional, trial, beta, or discounted pricing applies only as stated at signup or in writing from us. At the end of the promotional period, your subscription will renew at the standard rate for your plan unless you cancel beforehand.

3.10 Changes to subscription terms

If we change pricing, included credits, or any material aspect of this Section 3, we will provide at least 30 days’ notice (by email and/or in-app). The change applies starting your next billing period. If you do not agree, you can cancel before the change takes effect; continued use after the change is acceptance of the updated terms.

4. AI Features and Generated Content

4.1 How it works

Tailor’s visualization, summarization, and analysis features are powered by a combination of proprietary techniques, prompt engineering, and machine-learning models. The specific technical stack, including model selection and orchestration, is our confidential and proprietary intellectual property. We reserve the right to change the underlying technology at any time without notice so long as the Service continues to function as described.

4.2 Inputs and outputs

“Inputs” means the content you submit to AI features, including product information, photos, floor plans, prompts, and related metadata. “Outputs” means content the Service generates in response, such as rendered images, videos, and text.

• Your ownership of Inputs: You retain all rights in your Inputs.
• Ownership of Outputs: As between you and Tailor, you own the Outputs generated from your Inputs, subject to your payment of applicable fees and these Terms. You are responsible for ensuring your use of Outputs complies with applicable law and third-party rights.
• Similar outputs: Because machine-learning systems can produce similar results for similar Inputs across different users, Outputs may resemble content generated for others. We make no claim of exclusivity or uniqueness in any Output, and you do not obtain any right to exclude others from generating similar content.

4.3 Training and improvement

We do not use your confidential project content. Including client information, floor plans, private product data, and render Inputs and Outputs. To train foundation models that are made available to users outside your organization, except with your explicit permission. We may use aggregated and de-identified usage data to measure reliability, improve quality, debug issues, evaluate features, and tune prompts and models that are used to serve you. If we introduce optional training programs in the future, participation will be opt-in.

4.4 Accuracy and suitability

AI Outputs are generated by probabilistic systems and may contain errors, inaccuracies, or inappropriate content. Outputs are for design exploration and client communication; they are not construction drawings, engineering documents, or substitutes for professional judgment. You are responsible for reviewing Outputs before using them in client deliverables.

4.5 Prohibited AI uses

You may not use AI features to generate content that infringes third-party rights, violates law, depicts real individuals without their permission, creates deceptive content, or attempts to reverse-engineer our models, prompts, or orchestration. You may not use Outputs to develop a competing product.

5. Your Content

5.1 Ownership

“User Content” means all content you or your team uploads, creates, or stores in the Service, including projects, rooms, floor plans, product libraries, presentations, mood boards, agreements, invoices, and Inputs and Outputs. As between you and Tailor, you retain all rights in User Content.

5.2 License to operate the Service

You grant Tailor a worldwide, non-exclusive, royalty-free license to host, store, reproduce, modify (e.g., format conversion, thumbnails), transmit, and display User Content solely to provide, secure, and improve the Service for you, your teammates, and your clients or recipients you designate. This license ends when you delete the content or close your account, subject to commercially reasonable backup retention and legal obligations.

5.3 Sharing with clients

When you share presentations, spec books, mood boards, or client portals, you authorize us to display that content to recipients you invite. You are responsible for what you share and for your clients’ use of the Service (including the conduct of anyone who accesses a shared link).

5.4 Content rules

You represent that you have all rights necessary to upload, store, and share User Content and to grant the licenses above. You will not upload content that is illegal, infringing, defamatory, obscene, malicious (e.g., malware), or that violates another party’s privacy or rights.

6. Product Imports and Third-Party Content

Tailor lets you import publicly available product information (images, descriptions, prices, specifications) from retailer, manufacturer, or distributor websites. You are responsible for verifying the accuracy of imported data, respecting applicable sites’ terms, and ensuring your use of that data is permitted. We are not the source of that information and do not endorse or guarantee any vendor or product. Prices and availability shown in the Service are illustrative and may not reflect the vendor’s current terms.

7. Acceptable Use

You agree not to, and will not permit anyone to:

• Use the Service to violate any applicable law, regulation, or third-party right
• Reverse engineer, decompile, or attempt to derive source code, model weights, prompts, or orchestration logic from the Service
• Circumvent access controls, rate limits, or usage metering (including AI credit limits)
• Use automated means to scrape, index, or harvest data from the Service outside of our documented APIs
• Upload malware, exploits, or content designed to disrupt or gain unauthorized access
• Resell, sublicense, or make the Service available to third parties other than your intended clients and collaborators
• Use the Service to build or train a competing product or AI model
• Impersonate another person or misrepresent affiliation with a company, firm, or client
• Harass, threaten, or abuse other users, clients, or Tailor staff

8. Third-Party Services and Integrations

The Service may interoperate with optional third-party services, including single sign-on providers, payment processors, and content platforms you connect (for example, to import inspiration boards). Your use of a third-party service is governed by that service’s own terms and privacy policy; Tailor is not responsible for their availability, security, or practices. You can disconnect third-party integrations at any time from your account settings.

9. Confidentiality

Each party agrees to protect the other party’s non-public information (“Confidential Information”) using at least the same degree of care it uses for its own confidential information, and at a minimum reasonable care. Confidential Information does not include information that is publicly available without breach, independently developed, or lawfully received from a third party without restriction. Tailor will treat your client information, projects, pricing, and AI Inputs as your Confidential Information.

10. Intellectual Property

Tailor, Relivo, and their logos, designs, software, models, prompts, orchestration systems, documentation, and all related IP are owned by Relivo, Inc. and its licensors. Except for the limited license to use the Service under these Terms, no rights are granted to you. Feedback and suggestions you provide may be used by Tailor without restriction.

11. Beta and Preview Features

We may offer features identified as beta, preview, or experimental. Those features are provided as-is, may change or be removed without notice, and may not be covered by service commitments. Use of beta features is at your own risk.

12. Suspension and Termination

You may cancel at any time. We may suspend or terminate your access to the Service if:

• You breach these Terms, including non-payment or misuse of AI features
• Continuing to provide the Service to you would expose Tailor or others to legal, security, or reputational risk
• Required by law or a valid legal process

On termination, your right to use the Service ends. We will make User Content available for reasonable export for a period of at least 30 days after termination (except where prohibited by law). After that period, we may delete User Content on a standard retention schedule.

13. Warranty Disclaimer

EXCEPT AS EXPRESSLY STATED IN A WRITTEN AGREEMENT WITH US, THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, TAILOR DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ANY WARRANTY THAT AI OUTPUTS WILL BE ACCURATE, RELIABLE, OR SUITABLE FOR YOUR INTENDED USE. YOU ASSUME ALL RISK FROM RELIANCE ON OUTPUTS.

14. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, TAILOR AND ITS AFFILIATES SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS, ARISING OUT OF OR RELATED TO THE SERVICE. TAILOR’S TOTAL CUMULATIVE LIABILITY FOR ALL CLAIMS RELATED TO THE SERVICE WILL NOT EXCEED THE FEES YOU PAID TO TAILOR IN THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM. SOME JURISDICTIONS DO NOT ALLOW SOME OF THESE LIMITS; IN THOSE JURISDICTIONS THE LIMITS APPLY TO THE MAXIMUM EXTENT PERMITTED.

15. Indemnification

You agree to defend, indemnify, and hold harmless Tailor, Relivo, Inc., and their affiliates, officers, employees, and agents from and against any third-party claims, damages, and costs (including reasonable attorneys’ fees) arising out of: (a) your User Content; (b) your use of the Service in violation of these Terms or applicable law; (c) your use of AI Outputs; and (d) your violation of any third party’s rights.

16. Governing Law and Dispute Resolution

These Terms are governed by the laws of the State of Delaware, without regard to conflict-of-law rules. Before filing a formal dispute, you agree to contact us at legal@tailor.design to attempt to resolve the matter informally for at least 30 days. Any dispute that is not resolved informally will be resolved exclusively in the state or federal courts located in Delaware, and you and Tailor consent to personal jurisdiction there. Either party may bring a qualifying claim in small-claims court where eligible.

17. Changes to the Terms

We may update these Terms from time to time. If we make material changes, we will provide notice (for example, by email or through the Service) at least 30 days before they take effect. Your continued use of the Service after the effective date constitutes acceptance of the updated Terms.

18. Miscellaneous

• Entire agreement. These Terms, together with our Privacy Policy and any order form or written agreement, are the entire agreement between you and Tailor.
• Assignment. You may not assign these Terms without our written consent. We may assign these Terms to an affiliate or in connection with a merger, acquisition, or sale of assets.
• Severability. If any provision is unenforceable, the rest remains in effect.
• No waiver. Failure to enforce any right is not a waiver of that right.
• Force majeure. Neither party is liable for failures caused by events beyond its reasonable control.

19. Contact

Tailor is owned and operated by Relivo, Inc. For legal notices, contact legal@tailor.design. For billing and account support, contact hello@tailor.design.